Frequently Asked Questions
If this isn’t the problem, try the following:
Most modern browsers will have the necessary plugins to run the course content already built in. If you are not able to see the content please make sure your web browser is up to date.
Note: We recommend the Google Chrome browser which can be downloaded for free here: https://www.google.com/chrome/browser/desktop/
The course is optimised to run using Adobe Flash Player 10 or higher. This is a free plugin that is compatible with most web browsers.
You can check what version you are running here: http://www.videotile.co.uk/flash-version-detection.php
If the version number shown is less than 10 you will need to update your Flash Player plugin. You can download the latest version here: http://get.adobe.com/flashplayer/
Internet speed test
The video content shown in this course has been optimised to run at quite low speeds but it still needs a stable broadband connection to run smoothly. The minimum download speed we would recommend is needed to run the course in its standard quality is around 3 mbps. The High quality videos are intended for use on higher speed connections and should work best at speeds of 5mbps or higher.
You can find out what your average speed is by using this tool: http://www.speedtest.net
There are other factors that can affect the performance of the video content shown throughout the course. These can range from low spec machines, which is why we have our minimum system requirements published below, to intermittent connection issues between your location and your ISP. The speed test tool is intended to give you an idea of whether a low connection speed could be the cause of your problems but does not give the full picture.
Clear Your Web Browsers Cache
If you have a problem with a specific video but others seem to be working fine it may be that the original download of the file you are trying to view was interrupted and the incomplete file has been cached by your web browser. This issue is usually solved by clearing your web browsers cache.
To find out how to clear the cache in your particular browser, please visit the web page and follow the link that relates to your web browser http://java.com/en/download/help/webcache.xm
If you are still having problems after working through these steps please contact us directly.
Note: This must be done before you have completed the course and accessed your certificate.
- Operating System: Windows XP/7/8, Mac OSX (10.6)
- Browser: Chrome 20+, Firefox 28+, Internet Explorer 9, Safari for Mac 5+
- Video: Up to date video drivers
- Memory: 1Gb+ RAM
- Additional Software: Flash Player 10+
- Download Speed: Broadband (3Mb+)
Beyond this it should work on most other Android devices but there may be some exceptions depending on OS version and browser used.
Note: For the best experience we always recommend you complete the course using a desktop or laptop computer.