This e-learning course is aimed at anyone who needs to understand how conflict resolution can be used effectively in the workplace. Conflict can arise in any workplace and it is essential that managers and supervisors can work with their colleagues to resolve any issues. The course considers what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.
Once you receive your log-in details, you can complete the course at any time to suit you. Each time you log in, you’ll be able to see the progress you have made and our e-learning portal will remember where you left off last time – so you can continue your training quickly and easily. You can also go over the learning content as often as required so you get the optimum learning experience that will be retained and applied to your work, to keep you and your business safe and compliant.
The course guides you through all the knowledge and understanding you need in a series of videos followed by some multiple choice questions. You’ll have three attempts to complete each module before you’ll need to call us.
There are 6 modules to this course:
Module 1: The causes and symptoms of conflict at work
Module 2: Resolving Conflict
Module 3: The Five Conflict Modes
Module 4: Using the Modes
Module 5: Assertiveness
Module 6: Making Positive Outcomes
Access to the course and assessment materials:
45 minutes (not accounting for loading time)
On successful completion of the course you will be awarded an electronic Learning Post Certificate of Training in Conflict Resolution in the Workplace.
All Certificates can be validated via our website by entering the code which appears on the Certificate.
Recommended System Requirements
• Operating System: Windows XP/7/8, Mac OSX (10.6) • Browser: Chrome 20+, Firefox 28+, Internet Explorer 9, Safari for Mac 5+ • Video: Up to date video drivers • Memory: 1Gb+ RAM • Additional Software: Flash Player 10+ • Download Speed: Broadband (3Mb+)